The housing industry is showing some small but smart signs of improvement. But could these green shoots get mowed down before they can blossom? Here are four things to keep an eye on. [Read Entry]

We love companies that make bold moves. That's why the latest move by Semonin Realtors deserves a look by anyone in the housing industry that needs to move forward, if the want to help consumers move in the future, too. [Read Entry]

With all the fuss over publishing listings in every nook and cranny of the internet, we thought it might be helpful to ask: Just how far do most people move, typically?  [Read Entry]

If you don’t know exactly where your next customer will come from, you are in more trouble than you think. It’s not a matter of luck, timing or technology. Rather, it’s simple metrics and focus. And: It's entirely predictable. [Read Entry]

For five years, we've heard agents and managers say they were "waiting for the market to come back." Well, it has, but funny, it doesn't look anything like they expected. Now what? For five years, we (and others) have argued the housing market wasn't just entering a downward curve of the business cycle, but experiencing a fundamental transformation. Sure, a recession brought on by overspending and over lending has hastened the change, but real estate was destined to look differently by now [Read Entry]

We love to remind our clients of Peter Drucker's critical insight: Know the customer so well, that your products and services virtually sell themselves. So, here's are 33 things you need to know about them if you want to grow your business! [Read Entry]

Here's a quick video story of what happens when management takes charge of a troublesome situation with a difficult customer. A good lesson for many different situations, too! [Read Entry]

Traditionally, many real estate agents turned their noses up at the rental customer. Had they diversified instead, they might have been better prepared to take advantage of the growing market today. And tomorrow.  [Read Entry]

Bloomberg Surveillance interviewed Jonathan Miller of Miller Samuel, Inc., last week. Too bad it was the Friday before Christmas, because Mr. Miller's message should have been heard by everyone interested in the housing market. [Read Entry]

A New Year’s resolution is something that goes in one Year and out the other. Here are three ways to keep them around all year long. The trouble with most New Year’s resolutions is that they rarely go beyond the wishful-thinking stage. It wasn’t enough for President Kennedy to simply resolve to go to the moon. There was a whole lot of work to be done before we could get there. What does it take, then, to turn resolutions into realities? First, the best resolutions build upon our [Read Entry]