The social networking abuse by REALTORS reached a tipping point yesterday: It seems some virtual tour vendor has made it “quick and easy” to mass-post your tours across multiple networks at once. Oh, goody: REALTORS are about to have no more friends.

OK, call me old fashioned. A traditionalist. Polite from an era that no longer exists. Even grumpy. But could somebody please spread the word:
Your cell phone is ELECTRONIC!!

Here’s the story: After spending the last eight weeks on the road, I felt it was time for a break. So out to the southwest, to a nice [...]

For most of us with important online business presence, email represents a vital aspect of our customer relationship management efforts. Email is almost always the first-contact with new clients who come to us from our Internet sites. Email is frequently the method of second-contact, too, for example with my students who follow up with questions [...]