Matthew Ferrara, Philosopher

The Broken Farmer’s Market

Matthew Ferrara explores how blind adherence to process and rules can stifle customer service, entrepreneurism and growth. VIDEO and PODCAST

  • Angela Galvin

    See first thing I thought was I would have given you the bread and told you if you enjoyed your sandwich to come back and pay for it later ……

  • Angela:

    Now that would have been a very creative solution!! Unfortunately, I think the “don’t color outside the lines” mentality dominating the marketplace kept the baker from thinking of it…
    — Matthew

  • Agi Anderson

    Rules are meant to be broken. Serve the customer when it’s so easy.