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Fifty Questions We’d Like Answered in Real Estate This Year

What will the future bring in real estate? Here are 50 innovative, contrarian and simply weird questions we think need to be answered on our way there. Feel free to suggest your own.

In our quest to change how real estate is done in the future, we have a few questions we think must be answered. It’s true: in our past two decades, much has changed in the business. Yet much remains the same. Stubborn features of a calcified system – mercantile and provincial in nature – prevent the industry from reaching and even seeing many opportunities in the future.

Thank goodness, then, for the recession. It puts everything on the table.

It’s time to broil up a bunch of sacred cow-burgers. Celebrate, then move on, from our successful pasts. And face up to the real challenges of – which go beyond buying an iPad or using social media.

These are just fifty of our most burning questions. Perhaps you have one or two, too? Be sure to add them to the comments at the end! So here we go!

  1. Why do get paid more when the market rises and less when it falls? Don’t they do the same work?
  2. Why does the high-priced home owner pay more to sell his home than the lower-priced one to the same broker?
  3. What would happen to non-productive if brokers charged $25/hour for management services. What if charged brokers similarly for floor duty?
  4. What would happen if listing presentations were done by pairs of agents, or threes, instead of individually?
  5. If managers accompanied agents to appointments and open houses, what might they learn?
  6. Why do we transfer control of our company data to third parties who then add restrictions to our own use of that data? Or, is it so hard to imagine a post-MLS industry?
  7. Does saving money not running newspaper ads not matter if we don’t pass it along in the form of lower fees to the seller?
  8. Why do we pay other brokers to show their buyers our listings? Isn’t their job to help clients find and buy homes?
  9. Didn’t we promise to find the buyer ourselves in our listing presentation, with all of our fancy marketing tools?
  10. What if we stopped forcing good customers to subsidize bad customers by charging those who work “with us” the same as those who work “against us”?
  11. Do “restrictions” on contacting listed sellers with our services restrict their access to better services, prices and agents who could sell their home?
  12. What would happen if a broker declared a recruiting moratorium for one year?
  13. Does the virtual office matter if we haven’t reduced our fees to ?
  14. What if agents had to “shop” for a broker each time they wanted to bring a listing to market?
  15. What if brokers started charging for office meetings?
  16. What if franchisors stopped taking responsibility for providing the tools to their independent franchisees?
  17. What if agency laws were repealed? Do consumers really “buy” agency?
  18. What if brokers required agents to buy-into their models rather than join for free?
  19. What if auctioning were used regularly to sell homes?
  20. If agents charged sellers a retainer, would it have a corrective effect on pricing?
  21. What if brokers charged for each leads distributed by their marketing department… Agents pay third parties already, so…….?
  22. What if consumers paid a monthly insurance fee, then received unlimited real estate services during their coverage period?
  23. Could a system exist where brokers picked any agent in any marketplace, assembling the best team for each particular client?
  24. Could we make a profit if every and any transaction was flat-priced at $10,000? $5,000?
  25. What if real estate agents had to file a business plan that brokers could review online – then bid for their services?
  26. Are “teams” already the proven model for profitable real estate brokerage?
  27. What would happen the day after brokers introduced a “100% money back guarantee” to customers?
  28. Would consumers care if every agent was a Certified Financial Planner?
  29. How do we create agent careers that start with health care and end with retirement plans?
  30. What if the housing industry were based around one big “tax-free exchange” for sellers and buyers? How would you get paid?
  31. What if franchisors decided that “independently owned and operated” meant exactly that?
  32. Is it possible to create a division of labor in a “jack of all trades” culture?
  33. Which lessons of Wikipedia, YouTube and open source projects might let consumers design their own real estate services?
  34. What if all advertisers had to provide an “effectiveness” report for their services like we require of Google adwords?
  35. What if real estate agents were “sponsored” by big companies, like NASCAR drivers and sports figures? Or, what if RESPA ceased to exist?
  36. Could the industry attract better recruits if we looked for people who didn’t “like people” but profits?
  37. Rather than rating agents and brokers, what if a system emerged to rate buyers and sellers?
  38. What if listings were open to the public every day, all day, without an appointment?
  39. What advantages would you need if the number of agents dropped by 75%, leaving only the hyper-competitive in the industry?
  40. What will you do when government-lenders become the primary sources of funding (think: college tuition finance)?
  41. When the average agent leaves after 18 months, does it matter if the speakers and trainers at the convention have something “new” to offer?
  42. What would it take to make it possible to order a home entirely online?
  43. What if brokerages were listed on an “exchange” based upon performance metrics? What if the public could buy/sell/hold shares of “confidence” in them in real time?
  44. How will you compete with non-profit brokerages that will appear in the marketplace?
  45. Can we design a work-week that will appeal to a Generation Y workforce?
  46. Which comes first: Agent loyalty or client loyalty?
  47. What are the primary standards of performance desired by customers from their brokers and agents?
  48. What if the government starts fixing commission fees (think: through its finance operations)?
  49. What if brokers started thinking of customers as customers, rather than their agents as customers?
  50. What has to change before the jewelry kiosk at the national convention stopped being the most popular place in the trade show?

I don’t consider these questions rhetorical – not even the last one – but I do think it’s time to move beyond the rhetorical answers we’ve been giving for at least the twenty years that I’ve been around this business. Do you have any answers? If so, I’d love to hear from you below. And stay tuned, because we’re going to address these and more this year as we push forward toward the next generation of real estate industry!

So which do you want to discuss? Let me know your favorites – or better yet, the ones you dislike the most – and we’ll construct our series on Innovation in the Industry based upon your feedback. And if there’s a question or two you think I forgot, please do let us know, too!

  • http://www.vht.com Brian Balduf

    Great questions. I particularly like

    8. Why do we pay other brokers to show their buyers our listings? Isn’t their job to help clients find and buy homes?
    9. Didn’t we promise to find the buyer ourselves in our listing presentation, with all of our fancy marketing tools?

    Seems like the buyers have all moved online but the financial model of paying a third party to find a buyer hasn’t changed. Still probably a good idea to have an agent help you when buying a home (and you should probably pay them to do it). But, no need for a brokerage to pay another brokerage just to find that buyer, the buyers are online and a smart brokerage can find them themselves.

    Looks like some of the more savvy brokerage firms and a ton of startups have realized that the buyers are easy to find online and if someone is willing to split their commission (just to do some online marketing that they probably could have done themselves), they’ll take it. In fact, they wind up using the commission to pay for more marketing to get even more buyers.

  • Joan Erni

    What if selling agents actually expained what “as is” means to buyers before they have them sign the contract?

  • http://www.matthewferrara.com/ Matthew Ferrara

    Love it!

    Matthew
    Matthew Ferrara & Co.
    _____________________________________
    matthewferrara.com ~ facebook.com/mfcompany ~ 800.253.2350

    Transmission complete.

  • Colleen

    I’m mulling these over. Swimming around in my head. I’m sure I’ve got some questions too! Like why won’t my trackball scroll down today on my Blackberry? Or maybe why does an agent complain about how bad the market is when all he does is come to the office and read a novel? Thanks for the thought provoking questions Matt.

  • Homesgal

    A sad commentary on a generally unevolving industry and a bit blasphemous….I loved it!

    Most of the points were summed up by #49 and I believe open source will happen….eventually.

    I once asked why our industry didn’t publish listings and agent info in a more Amazon.com type of way, publishing feedback and ratings. The idea was met with silence and looks that suggested I had just belched the Star Spangled Banner. I was also once asked to never again say I thought the business model was broken.

    I’ve only seen a few interesting models out there. Have you seen any that are really embracing change?

  • http://www.therealtorstoolbox.blogspot.com Sean Carpenter

    Matthew – A very neat list. I am sure many of these have been bouncing around in your head for years and now that you got up to the nice round number of 50 realized it would be perfect for a blog post.

    A few more to ponder:

    What if it wasn’t so easy to get a real estate license?

    What if the cost to sit for the real estate exam in every state was $500?

    What if, after failing the real estate licensing exam in your state, the cost to retake the exam went up to $1500?

    What is each agent had to complete 30 hours of CE every year instead of every 3 years?

    What if every agent had to deliver a listing presentation in front of a brokerage panel once every year and be certified to represent the broker in front of real people?

    What if each agent was required to support RPAC?

    What if Realtors were required to buy and/or sell a property every five years so they understood the stress involved with the process?

    That’s all for now. These Q&A posts would be much better in a live setting with an open bar, don;t you think?

  • http://www.matthewferrara.com/ Matthew Ferrara

    Sean
    Wonderful additions to the list! How would you like to join me on my show to discuss a few sometime soon?

    Matthew

    Matthew
    Matthew Ferrara & Co.
    _____________________________________
    matthewferrara.com ~ facebook.com/mfcompany ~ 800.253.2350

    Transmission complete.

  • Radiowoman

    Matthew I love your commentary. You are by far the most profound, insightful, On-Line “Personna” that I read on a regular basis. KUDOs to you! You think “outside the box” of the normal rhetoric.

  • http://www.matthewferrara.com/ Matthew Ferrara

    Thanks for your kind comments! Glad you enjoy my stuff!

  • AmyBly

    51. What if agents realized the importance of visually marketing homes and actually mentioned that to sellers in the listing presentation? What if stagers were automatically a part of every listing effort — even as a value-added service just for a walk-through or consult provided by agents to sellers?

  • http://www.matthewferrara.com/ Matthew Ferrara

    Great idea incorporating staging into every sale; it really should be a “standard part” of the service!

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