Supporting the Future of Real Estate

 
More than 600,000 REALTORS® rely upon us everyday for help with critical technology issues. Our REALTOR-friendly response services solve more than 20,000 problems a month with a caller satisfaction rating over 99%.

Find out how your Brokerage or Association can unlock its agents’ potential by providing the most important element for total-return-on-investment technology use. And do it for far less than in-house support!

Real Estate Associations across America have made our TECH Hotline service a part of their member services package for years. Individual brokers have made us part of their recruiting and competitive service advantages, too! We start by branding the service, so your users access TECH HOTLINE just as if they were calling your company IT department or Association HQ. When they call, they experience the highest quality support services just as they would expect from your organization. We don’t shuffle callers around. Our technicians are trained to handle problems from many different sources because that’s how technology works in real life. So whether the problem is with the operating system, word processor, an accessory or even the cord in between, TECH HOTLINE delivers full coverage on any scale.

TECH Hotline Service coverage includes:

• Windows support (including Vista!)
• Office suite applications (Outlook, Word, Excel, PowerPoint)
• Many Real Estate Specific applications (e.g. Top Producer)
• Major hardware, like printers, cd-burners, and scanners
• Digital cameras
• Blackberries, Treos, PDAs and tablet computers
• Desktop publishing software
• Internet tools, browsers, antivirus, email programs, pop-up stoppers, etc.
• and many more everyday applications that businesses rely on to stay productive

More than technical support, too! Our services include “advice” services, too. We become the technology resources for your users, with everyday features like:

• Buyer Advisor: Ask our experts about choices in laptops, smartphones, software and more – before purchasing. We don’t sell any of them – so our advice is objectively based upon research, reviews and feedback from the thousands of people we serve every year.
• TECH Tab: We provide you with an online resource and learning center including product reviews, articles, how-to guides and links to important news, updates and emerging trends in technology and real estate.
• TECH TIPS Newsletter: Each week our TECH TIPS e-Newsletter provides your users with ideas and techniques they can use to work smarter with their everyday applications. From shortcuts to internet resources, the TECH TIPS e-Newsletter keeps you informed on a regular basis.

Member Benefits

• Provide a powerful benefit for every member of your company or Association every day
• Recruit by differentiating your services from other organizations who expect their agents to use technology but leave them to find their own help
• Combine support services with knowledge services such as TECH TIPS and TECH TAB resource website
• Help members maximize technical support budgets, by leveraging your group-buying power