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Course: Email Excellence
Description:
Email is the future of communications - and it's here today! Agents who make email skills "second nature" will be able to manage time better, deliver better service and reduce communications and marketing costs while their competition is still fighting with their address book! Without a doubt, this seminar is the most important class you can take this year. Check out the latest IM and wireless sections in this course!
Topics covered: |
- » High speed and wireless email services
- » Basics are a Breeze: Using MS Outlook 2003
- » Mastering Attachments and PDFs
- » Signature Files: Standards and Tricks
- » Message Management: Antivirus and AntiSpam
- » Mastering Rules: Automating repetitive tasks
- » Instant Messaging Skills and Tricks
- » WiFi, Cellular and voice-enabled email tools
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