Matthew Ferrara, Philosopher

All posts in Odds and Ends

What will it take to reach your goals in 2013? Matthew Ferrara offers 13 ideas.  Read more

So many customer service failures could be solved with the tiniest effort on the part of companies' reps. For example...  Read more

Imagine you could get a copy of Warren Buffett's rolodex; who would you call first? Which makes us wonder: How much is your database worth?  Read more

A lot of bricks and mortar stores are complaining about showrooming these days. But rather than get mad at customers, they might want to look in the mirror.  Read more