Matthew Ferrara, Philosopher

All posts in Opinion

Why great salespeople should resist ratings schemes in exchange for leads.  Read more

Big problems ahead for housing; but innovative solutions could change the game.  Read more

As Microsoft's Steve Ballmer retires, pundits are offering advice on how to fix Microsoft for the future. My advice: Don't listen to any of them.  Read more

How Mortgage Resolution Trust threatens the real estate industry's very existence: Starting in Richmond, California.  Read more

As the market turns from finding buyers to needing sellers, competing with real estate listing portals shouldn't be the focus.  Read more

DotLoop vs. CAR: If you're rooted to the past, it's a whole lot harder to catch a ride to the future.  Read more

At what point does your social content become narcissism?  Read more

Not everything has to be boiled down to 140 characters.  Read more

How do good companies keep making bad decisions that seem so obvious?  Read more

It's easy to spike the ball when you win. But how we react to setbacks is an important indicator of our long term success.  Read more

Tim Cook's firing of Scott Forstall last week heralds a new, darker era of management style at Apple. One we don't recommend anyone copy.  Read more

How Schlotzsky's ordering kiosks challenge stale thinking about the modern customer.  Read more

So many customer service failures could be solved with the tiniest effort on the part of companies' reps. For example...  Read more

So what's it going to be - iPads or Ouija boards for future REALTORS? Please, make this statue-burying nonsense stop!  Read more

What happens when you put Robert Shiller, Phil Angelides and a bankrupt San Bernardino government in the same room? The end of the American housing market, that's what.  Read more